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Recursos humanos. El conflicto en la gestión hotelera: soluciones basadas en la gestión del conocimiento

Este trabajo ha sido finalista del Premio Estudios Financieros 2021 en la modalidad de Recursos humanos.

Este trabajo analiza una serie de factores basados en la gestión del conocimiento organizativo (sistemas de memoria transactiva y liderazgo orientado al conocimiento) que contribuyen a reducir conflictos fundamentados en la gestión de tareas en el trabajo, con el fin de mejorar las capacidades de innovación de la empresa. Estos factores no han sido analizados hasta la fecha en el sector hotelero, cuya sostenibilidad, en un contexto como el actual, va a depender del desarrollo de nuevas iniciativas (muchas de ellas vinculadas a las nuevas tecnologías y a la sociedad del conocimiento), servicios y mejoras en los procesos. Este trabajo propone una serie de hipótesis basadas en el papel del liderazgo orientado al conocimiento y los sistemas de memoria transactiva (memoria colectiva de una organización) para la creación de un contexto propicio para reducir conflictos, lograr compromiso organizativo y mejorar la innovación en la empresa. El modelo de relaciones entre variables se ha contrastado a través de un modelo de ecuaciones estructurales. Los resultados y sus implicaciones son discutidas por los autores del trabajo.

Palabras clave: conflicto de tareas; liderazgo orientado al conocimiento; sistema de memoria transactiva; hoteles de interior; capacidades de innovación.

Miguel González-Mohíno Sánchez
Doctor en Economía y Empresa por la Universidad de Castilla-La Mancha (UCLM)

Mario Javier Donate Manzanares
Profesor titular de universidad de Organización de Empresas en la Universidad de Castilla-La Mancha (UCLM)

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RTSS. CEF. NÚM. 465 (diciembre 2021)

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