Recursos humanos. Inteligencia emocional y bienestar laboral: un estudio de mediación moderada

El objetivo de este estudio es doble: analizar el rol mediador del bienestar laboral, entendido como la coexistencia de burnout y de engagement, en la relación entre la satisfacción con el trabajo y la satisfacción con la vida, y observar el efecto moderador de la inteligencia emocional sobre la relación satisfacción con el trabajo-bienestar laboral. Los datos se obtienen de una muestra representativa (N = 585) de la Universidad de Extremadura (España): personal docente e investigador (PDI) y personal de administración y servicios (PAS). Se realizaron análisis de mediación simple y de mediación moderada. Los resultados muestran que la relación entre la satisfacción laboral y la satisfacción con la vida está mediada por el bienestar laboral y que también existe una relación directa entre ambos constructos en los dos colectivos analizados, a excepción del engagement en el PDI, que ejerce de mediador total en la relación entre la satisfacción laboral y la satisfacción con la vida. Además, se observa que la inteligencia emocional atenúa la relación negativa existente entre la satisfacción laboral y el burnout en el PAS. Se discuten estos hallazgos, sus implicaciones prácticas y se proponen líneas de investigación futuras.

Palabras clave: satisfacción; burnout; engagement; inteligencia emocional; personal universitario.

Pablo González Rico
Doctor en Psicología. Universidad CEU San Pablo (Madrid)

Eloísa Guerrero Barona
Doctora en Psicología. Universidad de Extremadura (Badajoz)

María José Chambel
Doctora en Psicología. Universidade de Lisboa (Lisboa)

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RTSS. CEF. NÚM. 454 (enero 2021)

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